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What is an
extended warranty? Most manufacturer-limited warranties
leave you with no protection against the rising cost of repairs after
the first year of protection. Our RepairMaster™ extended warranties
offer the opportunity to obtain maximum coverage for years after the
conclusion of the manufacturer's warranty.
Can I buy an
extended warranty if I purchased my LCD TV from elsewhere
(Circuit City, Best Buy, eBay, etc.)?
Yes, you can buy an extended warranty from us even if you
purchased the LCD TV from elsewhere.
How is the extended
warranty price determined?
Extended warranty pricing is
based on the original purchase price (not MSRP) of the LCD TV not
including any extras such as sales tax, shipping, etc.
Can I purchase
the extended warranty today, or should I wait until I receive the
LCD TV? You can purchase the extended warranty
today. Then, following the purchase of your LCD TV you may
register your extended warranty.
When is the latest I can purchase a LCD
TV extended warranty?
The majority of consumers buy and register the extended warranty
immediately upon purchasing the LCD TV unit. While it is highly
recommended that you do not wait until the last minute, you do have
until:
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| 1-Year Manufacturer's
Warranty - you have (9) months from the date of purchase
of the LCD TV to purchase the RepairMaster™ extended
warranty. |
| 90-Day Manufacturer's
Warranty - you have (30) days from the date of purchase of
the LCD TV to purchase the RepairMaster™ extended
warranty. |
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What do I need to
register the warranty?
Following purchase of this RepairMaster™
extended warranty, we will mail you a policy containing a membership
number. You may then register online or by toll-free phone.
Registration is quick and easy simply requiring your membership number
and serial number of the LCD TV unit.
How do I
request repair service?
Simply call the toll-free phone number included with the service plan
to be instantly connected to RepairMaster™ expert technicians.
Is a repair
service available near me? Yes, there are more than 12,000
authorized service centers worldwide including service centers in your
area.
Who performs the
service?
RepairMaster™ -authorized technicians (authorized for your make and
model). These technicians are trained to ensure your satisfaction and
to repair problems using only quality replacement parts.
What happens if
my product is beyond repair?
If your item is no longer available you will receive a similar (new)
product of equal or greater value.
Does RepairMaster offer
separate lamp/bulb protection coverage?
Mechanical and electrical screen issues are covered under the TV plan.
Some LCD TV's contain a
bulb/lamp. Plasma TV's do not contain bulbs. You may contact the TV manufacturer to inquire about
whether your LCD model contains a bulb/lamp. Bulb reliability
has improved dramatically in recent years. Average mean time
between failure (MTBF) is approximately 60,000 hours for models 2006
or later. This translates to 6.84 years if your television was
running continuously 24 hours/day. For average household use
of 3-4 hours/day, the bulb would last for over 40 years.
RepairMaster has recently phased out bulb coverage.
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